only is the rate of change increasing, but so is its inherent
The impact of new technologies
is multiplied dramatically as those technologies interact. The
access of one technology to another, has rapidly increased by
means of a third (the internet), and the end result is a vast
range of options - so much so that further new technologies are
being developed simply to cope with the possibilities. New software
already exists which anticipates what the user is trying to do,
and gives them options to do it, because the power and potential
of the software is greater than the average user can easily grasp.
Increasing levels of potential
and options brings with it increasing levels of risk. Increased
stress on current systems and workforce, new ways that competitors
can undermine your business, heightened expectations from customers,
unforeseen implications etc.
And increasing levels of risk
brings with it increasing levels of responsibility. New legislation,
rules and policies are continuously being developed as nations
and groups find new opportunities or requirements (depending
on whether they are pathfinders or laggards) to work closer together.
The implications for the manager
are onerous. Think: further ahead; more widely; out of the box;
about more things; that are more complicated, more frequently.
Because, as the potential increases, so do the expectations.
And yet, maybe there is a clue
implied in the software that is so complex that it thinks for
us. Perhaps it offers us a clue to thinking
at a new level too. If standard office software is becoming
sophisticated enough to look above the detail actions to recognise
patterns of intent, shouldn't management be thinking this way
too? - spotting patterns rather than
focusing on the detail?
to 'Increasing Pressure'
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Management Systems Ltd 2003
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Managing by Design
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Thought provoking ideas
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confused direction: Exploring the consistency in your organisation's
impoverished management practice