How to Build a Better Business
How to Build a Better Business
is an e-book. It contains straightforward guidance on how to
use QFD to design and manage your organisation, and to transform
achieves this through ten short prescriptive chapters, each of
which takes the reader another step along one particular pathway
to implement- ation. If Managing by Design is too involved for
you, with too many options, then this book forms an excellent
bridge to setting up your first QFD based implementation of systematic
free to read the book on-line, by clicking on the relevant links
below, or to print out the sections that are most useful to you
at the current time:
to the book and to the concepts of organisation design and its
role in business performance transformation.
Foundations: Looks at the fundamental values your business
is based upon and provides a way of ensuring that those values
will underpin the whole of your design.
of Virtue: Relates the floors of your house to your key business
objectives. It asks how your values impact in the real world,
and provides simple steps to translating your values into compelling
business objectives which have the collective ownership of your
Success: Helps you to think through how your organisational
structure supports your business objectives, and it suggests
ways of adapting the structure to develop greater clarity and
Rooms with a View: Like windows,
the intersections between each part of the structure and each
of the objectives create unique perspectives on how the business
works. This chapter shows how these perspectives can be used
to identify and harness hidden potential.
Appointing Tenants: Explains
how responsibility for implementing and progressing each part
of the business design can be delegated, and provides clear guidelines
for effective and systematic 'tenancy' of that responsibility.
Furnishing with Style: Looks
at how tenancy provides real opportunities to engage the commitment
and creativity of all of your staff in ensuring each part of
your business is designed to realise its full potential, and
provides practical steps to make this happen.
Under one Roof: Explains how
the 'roof' of the 'house' provides an excellent mechanism for
ensuring that all the separate parts of the business communicate
and work together to achieve the business objectives, despite
changes in the external climate.
Building Maintenance: Provides
guidance on the tools that are necessary to keep your design
finely tuned and your business at peak performance on an ongoing
basis. It provides a practical answer to business agility.
Semi-Detached Buildings: Looks
at how the 'house' can be used between organisations to build
strong partnerships and thereby further hone core competences
and extend the competitive reach of your business.
Considers how, having mastered the basics of business design,
you can build on these capabilities and further extend your,
and your organisation's, thinking in these areas.
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Management Systems Ltd 2003
(click below for an oversight)
Case studies of success: transforming organisational
performance through QFD
best systematic resources now available.
(tools and methodologies)
QFD: Making your vision reality
on systematic management